Anti-Bribery
This anti-bribery policy exists to set out the responsibilities of Davidson Holdings and those who work for us in regards to observing and upholding our zero-tolerance position on bribery and corruption.
It also exists to act as a source of information and guidance for those working for Davidson Holdings. It helps them recognise and deal with bribery and corruption issues, as well as understand their responsibilities.
View Anti-Bribery Policy
Data Protection
We are committed to a policy of protecting the rights and privacy of individuals. We need to collect and use certain types of data in order to carry out our work. This personal information must be collected and dealt with appropriately. The Data Protection Act 1998 (DPA) governs the use of information about people (personal data). Personal data can be held on computers, laptops and mobile devices, or in a manual file, and includes email, minutes of meetings, and photographic images.
Cistermiser Keraflo will remain the Data Controller for the information held. The Directors and staff will be personally responsible for processing and using personal information in accordance with the Data Protection Act. Directors and staff who have access to personal information, will be expected to read and comply with this policy at all times.
View Data Protection Policy
Cookies
Effective Date: 15-May-2024
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser.These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie |
Duration |
Description |
| wp_consent_functional | 1 month | WP Consent API sets this cookie to remember user preferences for essential website functionalities, ensuring a seamless and personalized experience. |
| wp_consent_preferences | 1 month | WP Consent API sets this cookie to save users' consent choices for different types of cookies on the website. This ensures a tailored browsing experience by applying users preferences consistently across the visits. |
| wp_consent_statistics | 1 month | WP Consent API sets this cookie to collect anonymous data on website usage and help to analyze and enhance the sites' performance. |
| wp_consent_statistics-anonymous | 1 month | WP Consent API sets this cookie to understand how the website is used, which enables enhanced user content and services and respects privacy. |
| wp_consent_marketing | 1 month | WP Consent API sets this cookie to record user consent choices for marketing cookies. This ensures that users only receive advertisements tailored to their interests. |
| wt_consent | 1 year | Used for remembering users’ consent preferences to be respected on subsequent site visits. It does not collect or store personal information about visitors to the site. |
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie |
Duration |
Description |
| woogc_session_trigger | less than a minute | The cookie is an anonymized string/hash created from user IP address and browser user agent. The string can’t be reversed to recover initial data, is being used as comparison hash, when set the woogc_session cookie for other domains. This cookie is used when the synchronisation type is set to headers. |
| woogc_session | 2 months | The cookie contain a random string/hash to identify the user WooCommerce session syncronisation chain. This is created on the first “add to the cart” user action. |
| yt-remote-connected-devices | never | YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
| ytidb::LAST_RESULT_ENTRY_KEY | never | The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future. |
| yt-remote-device-id | never | YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
| yt-remote-session-name | session | The yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video. |
| yt-remote-fast-check-period | session | The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos. |
| yt-remote-session-app | session | The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player. |
| yt-remote-cast-available | session | The yt-remote-cast-available cookie is used to store the user's preferences regarding whether casting is available on their YouTube video player. |
| yt-remote-cast-installed | session | The yt-remote-cast-installed cookie is used to store the user's video player preferences using embedded YouTube video. |
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie |
Duration |
Description |
| __Secure-ROLLOUT_TOKEN | 6 months | Is used by YouTube to manage the phased rollout of new features and updates. This cookie helps assign users to specific test groups for experimental features, such as changes to the user interface or video player. The __Secure- prefix indicates that the cookie is only transmitted over a secure HTTPS connection, enhancing data security. |
| sbjs_migrations | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_current_add | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_first_add | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_current | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_first | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_udata | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_session | 1 hour | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| _gid | 1 day | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
| _gat_gtag_UA_* | 1 minute | Google Analytics sets this cookie to store a unique user ID. |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
| Cookie |
Duration |
Description |
| YSC | session | Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
| VISITOR_INFO1_LIVE | 6 months | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
| VISITOR_PRIVACY_METADATA | 6 months | YouTube sets this cookie to store the user's cookie consent state for the current domain. |
| yt.innertube::nextId | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
| yt.innertube::requests | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
Other cookies are those that are being identified and have not been classified into any category as yet.
Manage cookie preferences
You can change your cookie preferences any time by clicking the Consent Preferences button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
If you are using any other web browser, please visit your browser’s official support documents.
Privacy
Cistermiser Keraflo does not disclose trade stockist buyer’s information to any third parties.
All personal data is kept up to date, processed and stored according to the Data Protection Act 1998 and the General Data Protection Regulations (implementation date 25th May 2018).
You can request to see and check your personal information that we hold at any time by emailing us. If any details are incorrect we will delete them or amend them. All information is kept within the EEA (European Economic Area).
We will never collect sensitive information about you without your explicit consent. Only the data provided by you during the ordering process is collated (name, address, credit card details). This information is solely used for the process and despatch of your purchased goods.
For full details on how we process and manage personal information at Cistermiser Keraflo, please consult our Data Protection Policy and General Data Protection Regulations (GDPR) Compliance document.
‘Cookies’ are used on the online shopping areas of our Cistermiser, Keraflo and Combimate product websites, but only to keep track of the contents of your shopping cart once you have selected an item. The cookies are stored on your computer as a text file. You can alter your browser settings to refuse or limit the cookies you accept. If you do not wish to accept cookies please let us know by emailing us at sales@cistermiser.co.uk. Alternatively, please contact us by post or telephone us on 0118 969 1611. No sensitive information is stored as a cookie.
Occasionally we may send information by post to professional Category Management and Purchasing contacts from our established business-to-business (B2B) customer partners (trade stockists and installers) to let them know about new product introductions or occasional special offers.
We give you the chance to refuse marketing communications sent by post. If you do not wish to receive any marketing communications from us in the future, please let us know by emailing us at sales@cistermiser.co.uk. Alternatively, please contact us by post or telephone us on 0118 969 1611.
Equal Opportunities
The Company recognises the benefits of a diverse workforce and is committed to providing a working environment that is free from discrimination.
The Company will seek to promote the principles of equality and diversity in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors, recruitment agencies and the public.
All employees and those who act on the Company’s behalf are required to adhere to this policy when undertaking their duties or when representing the Company in any other guise.
View Equal Opportunities Policy
Environmental
Cistermiser Keraflo is committed to operating as a responsible and sustainable UK-based manufacturing company. We recognise our responsibility to minimise our environmental impact and actively work towards protecting the environment for future generations. This commitment extends across all aspects of our operations, from product design and manufacturing processes to waste management and energy consumption.
View Environmental Policy
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